Conditions d'utilisation




The website (hereinafter referred to as the "Site") is an e-commerce platform offering a remote ordering and delivery service for products and associated services (order preparation, delivery, etc.) by G&S VENTURE OÜ (hereinafter referred to as "G&S VENTURE OÜ") (hereinafter the "Service"), under the conditions defined below. UIN FR221256_01GCLU


These General Terms and Conditions are entered into between G&S VENTURE OÜ and any non-commercial adult individual located in one of the delivery zones served (see article 6 below) and wishing to make a purchase on the Site (hereinafter referred to as the "Client").

They aim to define the contractual relationship between G&S VENTURE OÜ and the Client, as well as the general and specific terms and conditions applicable to any purchase of food supplements (hereinafter "the Product") and associated services carried out on the Site. Any order placed by the Client in this context is made for their personal and non-professional needs.

The CLIENT alone is responsible for KNOWING THEIR NEEDS AND HEALTH STATUS, and they must verify before any CONSUMPTION OF PRODUCTS, THEIR NEEDS AND THE COMPATIBILITY OF CONSUMING PRODUCTS WITH THEIR HEALTH STATUS, if necessary by consulting competent professionals.

The contract resulting from the Client's effective order is governed by remote sales regulations, as set forth by current laws and regulations in France, as well as the provisions set forth below.


By placing an order for Products on the Site, the Client agrees to accept the General Terms and Conditions of Sale for They certify having the ability to contract and acknowledge having read and accepted without restriction the sales conditions applicable to their purchase at the time of placing the order for Products. This includes, in order of priority:

G&S VENTURE OÜ reserves the right to change its terms of sale at any time without prior notice to the Client.

The conditions applicable and enforceable to the Client are those in effect at the time of the Client's effective order validation recorded by the Site. The Client is encouraged to read carefully the general and specific terms and conditions in effect before placing any order.


Product Ingredient Sheets The main ingredients making up the Products offered for sale on the Site are subject to a sheet accessible within the "Active Ingredients" and "Complete Composition" section by clicking on the ingredient's name or stylized icon. This sheet, drafted based on health claims authorized by European regulations or verified by our scientific committee, presents the essential characteristics of the ingredients making up the selected Products in accordance with Article L.111-1 of the Consumer Code. These indications are intended to inform the Client as fully as possible about the essential characteristics of Products made from these ingredients. The information may be subject to minor variations and therefore cannot replace the information appearing on the Product packaging, to which the Client is invited to refer.

G&S VENTURE OÜ reserves the right to deliver, based on its in-store stock, a promotional product (Products "plus x% free") offering an additional quantity of Product for the same price in place of the ordered Product.

Photographs and Illustrations The Client is informed, subject to their rights, of the possibility of a difference in presentation upon delivery of the ordered Products resulting from a change in packaging (photographs and illustrations) by the manufacturer; this difference does not in any way affect the content and characteristics of the Products.

Promotional Benefits The Client is informed that the Service does not allow for the use of promotional benefits such as discount coupons of any kind to be applied to the purchase of a Product or for a minimum purchase amount, except for those expressly applied to the Site.

Availability Product offers presented on the Site are valid while stocks last. It may also be that one or more Product(s) ordered on the Site are not available at the time of order preparation. In this case, the amount of the order that the Client has validated, and correspondingly the price that will be effectively billed, will be recalculated taking into account the missing Products. In the event of complete unavailability of their order, the Client will be informed by email. Their order will be canceled and their payment will not be debited.


Access to Service - Creating a Client Account Access to the Service offered on the Site requires the Client to have a computer and Internet access. Any costs of connecting and using the Site remain at the Client's sole expense.

The Client accepts the use of the Service provided by G&S VENTURE OÜ as is.

The Client who wishes to use the Service expressly agrees not to use false information or the information of third parties. To access the Service, the Client must first or after filling their cart, create their personal Client Account by clicking on "My Account" to complete the registration form with reliable, accurate, and updated data.

To this end, they must:

Register by completing the registration form, where they will provide, according to the indications requested online and in the fields provided for this purpose, the mandatory information for their registration, namely their title, first name, last name, valid email address, and password.

Validate their registration by clicking on "Create an Account". The registration form is accessible on a secure page. To ensure the correct entry of this information, an email is automatically sent to the Client to confirm the creation of the Client Account.

During subsequent visits or orders on the Site, the Customer can access their account by entering their email address and password as registered during their registration. If the Customer forgets their password, they can click on "Forgotten password?". After providing their email address, the Customer will directly receive an email to reset their password. Once registered, the Customer can access the features offered by their Customer Account, allowing them to consult:

Personal information;

Current orders: From the validation of the order, and until delivery, the Customer can view the list of their purchases and track their order. The order can have several statuses: Validated, In process, Shipped, Completed.

Order history.

The Customer is informed that if any sums due for any order are not paid, G&S VENTURE OÜ may immediately and automatically suspend the validity of their identifiers (email and password) and access to their customer account.

5. Ordering Process

The ordering process occurs in 3 steps:

Step 1: The Cart

After selecting all Products, the Customer finalizes the content of their cart, possibly modifies quantities, adds or removes Products.

The Customer can enter one or more promotional codes if they have any and identify the discounts they are entitled to.

The Customer validates their cart after checking it by clicking the "Order" button.

Step 2: The Delivery

The Customer then needs to complete their delivery address.

The Customer validates the delivery after verifying their "Shipping Address" by clicking the "Continue" button.

A summary of all the elements related to the order is displayed. All prices include VAT.

Step 3: The Payment

The Customer pays by credit card.

The Customer is asked to enter their bank details in the secure space.

The Customer accepts the General Terms and Conditions by clicking the "I acknowledge having read the terms and conditions and accept them" button.

The order summary is displayed again. All prices include VAT.

The Customer validates their payment by clicking the "Place my order" button. Once the Customer has confirmed their order, they are considered to have knowingly accepted the terms and conditions of the order.

Payment Authorization

At the time of payment, an authorization request is triggered. Any order can only be accepted when payment centers give their approval. In case of refusal, the order is not accepted, and the Customer is notified.

Non-acceptance of Orders

G&S VENTURE OÜ reserves the right not to accept an order for legitimate reasons, such as foreseeable delivery issues or abnormal orders.

Limitations on Orders

For stock management reasons, there may be limitations on the quantity of a specific Product that can be ordered.

Prices and Payment Methods

Prices are in euros, including VAT.

Payment can be made by credit card.

Cards accepted are Carte Bleue, Visa, Master Card, Amex.


Delivery is available in EU.

Delivery occurs within 3 to 5 business days after order confirmation.

6. Shipping Costs

The Customer bears the shipping costs.

Shipping costs are specified during the finalization of the order.

Modes of Delivery Applicable to Products:

: The delivery takes place from Monday to Saturday, to the address indicated by the Client during the ordering process.

: The delivery takes place from Monday to Saturday, to the address indicated by the Client during the ordering process.

: This mode of delivery will only be available for certain predefined geographical areas.

The costs related to the delivery are the responsibility of the Client.

Reception of the Products:
The date of delivery corresponds to the date and time of the first presentation of the Products at the delivery address indicated by the Client on the order form. The transfer of risks takes place upon delivery, at the moment of handing over the Products to the address indicated by the Client. An identity document, and possibly the card having been used for payment, may be required at the time of delivery. In case of refusal, or the documents do not correspond, G&S VENTURE OÜ reserves the right to cancel the sale.

In the Event of Inability to Deliver the Products:
The Carrier will leave a calling card in the Client's letterbox. The latter will then have to contact the Carrier in order to agree on a new delivery date. If the Client does not make contact with the Carrier, two more delivery attempts will be made, the dates and times of which are at the discretion of the Carrier. The Client is informed that the parcel will be kept by the Carrier for a period of ten (10) days from the first presentation.

In the Event of Absence of the Client:
The parcel will be deposited without a signature in the Client's letterbox. It is possible for the Client to leave instructions on the website If the Client does not collect the parcel within 15 days, it will automatically be returned to G&S VENTURE OÜ.

The Client is invited to check the apparent condition of the parcels and the Products upon delivery. In the event of damages suffered during transport, it is the Client's responsibility to make any reservations and observations necessary and to refuse the parcel by immediately issuing a report of anomaly to the Carrier. If the Client has signed the delivery slip without making any reservations and notices afterwards that the Products are damaged or missing, he must inform Customer Services by email at within a period of 72 hours following the signing of the delivery slip.


Legal Withdrawal Period:
In accordance with the provisions of articles L.221-18 et seq. of the Consumer Code, the Client has a withdrawal period of fourteen (14) days from receipt of the last Product to exercise his right of withdrawal without having to justify reasons or to pay penalties.

Exercise of the Right of Withdrawal:
The Client may exercise his right of withdrawal by notifying G&S VENTURE OÜ of his decision to withdraw within fourteen (14) days following the receipt of the last Product by:

Either contacting Customer Services with a declaration clearly stating his decision to withdraw.

Or by filling in the withdrawal form attached in Appendix 1 to these General Conditions of Sale and returning it in the package he wishes to return.

If the above conditions are not met, G&S VENTURE OÜ will not proceed with the refund. The Product delivered must be returned with the delivery slip, in its original packaging, complete (accessories, notice) and in perfect condition suitable for its re-commercialization.


Legal Warranty:
The seller is responsible for the conformity of the Products to the contract.

When the Client acts under the legal warranty of conformity:

He has a period of two years from the delivery of the Product to act;

He can choose between repairing or replacing the Product, subject to the cost conditions provided for by Article L.217-9 of the Consumer Code;

He is exempt from providing proof of the existence of the Product's lack of conformity during the twenty-four months following the delivery of the Product.

"Article 1648 of the Civil Code, first paragraph: The action resulting from crippling defects must be brought by the buyer within a period of two years from the discovery of the defect."

Warranty Exclusion
Warranties do not cover products that have been modified, integrated, or added by the Customer. The warranty will not apply for apparent defects. The warranty will not cover products returned damaged during transport or due to misuse.

All claims must be made by email in advance to the following address:

If applicable, the refund will be made within 30 days of receipt of the product by G&S VENTURE OÜ by bank transfer to the credit card used for payment. These provisions are not exclusive of the right of withdrawal mentioned above.

8.4 Mediation
In application of Article L. 616-1 of the Consumer Code, in case of conflict or dispute between the Parties concerning the execution of these general terms and conditions of sale, the Customer is informed that they have the option of resorting to a consumer mediation procedure before a competent mediator reachable at the following address: or access the online dispute resolution platform via the following address:

G&S VENTURE OÜ will be relieved of the planned delivery in the event of force majeure as defined by Article 1218 of the Civil Code and interpreted by the jurisprudence of the French Courts and Tribunals.

The information provided by the Customer, when placing the order, binds them. The Customer commits to not uploading or transmitting files that contain viruses or any other contaminating or destructive features, not to use false information or information from third parties, not to infringe the rights of third parties, and broadly not to make any use of the Site that could result in any civil or criminal proceedings under current laws.

The Customer indemnifies G&S VENTURE OÜ against any action that could be taken against them on this basis. G&S VENTURE OÜ cannot be held responsible:

in case of false information or input error of their details by the Customer;

in case of misuse of their login details or the method of placing an order by the Customer;

in case of a manifest error displaying a derisory price.

G&S VENTURE OÜ is only bound by an obligation of means in all the steps of the online sales process; it cannot be held responsible for technical or material errors, or for any direct or indirect damage such as loss of data, intrusion, viruses, interruption of service, other involuntary problems, or force majeure resulting from the use of the Internet network as well as the Site.

G&S VENTURE OÜ disclaims any responsibility:

for any interruption of the Site;

for the occurrence of bugs;

for any damage resulting from a fraudulent intrusion by a third party that led to a change in the information made available on the Site;

and more generally, for all damages, direct or indirect, whatever their causes, origins, natures, or consequences, caused by access to the Site or the inability to access it, as well as the use of the Site and/or the credit given to any information directly or indirectly coming from it.

Each Client has the right to oppose, at any time, the sending of commercial communications from G&S VENTURE OÜ by clicking on the unsubscribe link provided in each email or by contacting G&S VENTURE OÜ's Data Protection Officer at the following address:

The Client can also direct any questions regarding his or her personal data to the Data Protection Officer.

According to the regulations in force regarding electronic commercial prospecting, G&S VENTURE OÜ may send promotional or commercial communications to Customers who have given their express consent to receive such communications. Clients may at any time object to the sending of such commercial communications from G&S VENTURE OÜ by clicking on the unsubscribe link included in each email or by contacting G&S VENTURE OÜ's Data Protection Officer at the email address provided.